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About Us

This web site is owned and operated by Leslie R Tipping Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Leslie R Tipping Ltd
Unit 5, Phoenix Court, Hammond Avenue, Whitehill Industrial Estate, Stockport,
Cheshire,
SK4 1PQ United Kingdom

Phone: 0161 480 7629
Fax: 0161 480 1629

Email: sales@lrtipping.co.uk or info@lrtipping.co.uk


VAT number: 157 7516 39
Company number: 623750
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you are not purchasing through our website you can phone, fax or email your order through, you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All first orders from new customers are to be settled by way of a proforma invoice and payment. A standard customer account will be set up for subsequent orders, but Leslie R Tipping Limited reserve the right to refuse a customer account or remove the account without notice.
Shipping And Handling All orders will be despatched either using our own vehicles or with a national carrier. When using a carrier, goods will be sent on a 2-3 day service unless otherwise specified.
Delivery Schedule We will normally send your order to you in 5-7 business days. All order under the value of £350 will incur a carriage or postage charge.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Guarantee We guarantee your satisfaction. All of our products are of the highest quality. However in the unlikely event that you are not satisfied with your purchase please contact us within 14 days of your purchase and we will be happy to replace it.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can email sales@lrtipping.co.uk or call on 0161 480 7629 (International +44 0161 480 7629) or fax us on 0161 480 1629 or write to us at Unit 5, Phoenix Court, Hammond Avenue, Whitehill Industrial Estate, Stockport, Cheshire, SK4 1PQ United Kingdom
Privacy Policy Introduction

Leslie R Tipping Ltd are acting as a data controller for your personal data. This Privacy Policy details how we retain, use and share your data.

What is personal data

"Personal Data" is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number, precise location, device IDs, certain cookie and network identifiers.

Why Leslie R Tipping Ltd holds data on you

1. We will use your data for contractual reasons to:

a. Provide a quote (where available)
b. Take and fulfil customer orders
c. Administer your account
d. Administer you web account (if you have one)
e. For delivery purposes (where we may disclose your data to a third party)
f. To take payment (where we may disclose your data to a Secure Payment Gateway)

We will use the following data to perform these tasks:

Your name
Company name
Address
Telephone number
Email address (if supplied)
User name (if you have a web account with us)
IP Address (if you have a web account with us)
Credit card details (if supplied)
Bank account details (if supplied)

Leslie R Tipping Ltd will retain your account data (excluding credit card details) for 7 years for accountancy reasons. After this date your data will be deleted/destroyed.

2. We will use your data to market to you:

If you have consented we will contact you with information about our own products and services, by post, telephone, and or email.

You can withdraw your consent at any time by contacting us (see contact details below).

We will use the following data to perform these tasks:
Your name
Company name
Address
Telephone number
Email address (if supplied)
User name (if you have a web account with us)
IP Address (if you have a web account with us)

The legal basis for this processing is consent.

Sharing your data:

Leslie R Tipping Ltd will only disclose personal data to:
- our third party suppliers, providers of services and subcontractors
- our group of companies (Fabrics UK, H.O. Rawcliffes, Hulme Ltd)

For:
- processing orders (quote, order, secure payment, delivery)
- account management
- website management
- support.

In this case, the third party or our group of companies will not disclose any of the details to any other third party.

Your data:

You can request to view your personal data and have it removed (if it’s agreed it’s no longer required) or corrected by contacting our Data Protection Officer. We will process your request within one month.

Complaints:

You can contact the Information Commissioners Office (ICO) if you have any concerns about the way we hold your data on: 0303 123 1113
Or visit their website for further information: www.ico.org.uk

Use of cookies (if you use our website):

Cookies are used on our shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

They are also used after you have logged on as part of that process.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

 

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